Frequently Asked Questions

EstatePartners (product name Bestate / BuildingEstate) is a multi-tenant real estate partner platform: companies onboard agents, manage listings and leads, run booking workflows, and configure commission plans. Each company’s workspace is isolated from others.

Authorised users such as company admins, agents, and platform operators (where applicable). Features available to you depend on your role, your company’s subscription, and product configuration.

Yes. The marketing homepage does not list live property inventory. Viewing and working with your company’s listings, leads, visits, locks, bookings, and commissions requires a signed-in Company Admin or Agent (associate) account. Guests can still read marketing pages, FAQ, book a demo, and use contact flows.

KYC (Aadhaar and PAN) helps verify identity, reduce fraud, and unlock sensitive actions for agents—such as unit locking and booking submission—once your company admin verifies you.

Standard agents typically cannot lock units or submit bookings until KYC is verified. Your admin may reject or request resubmission if documents are unclear.

KYC is treated as high-sensitivity data with role-based access and secure storage, as described in our Privacy Policy. Use only the in-app upload flows.

No. EstatePartners does not showcase live listings on the public marketing homepage. Property inventory is available inside the authenticated workspace to Company Admins and Agents (associates) for that tenant only.

Company Admins and Agents see properties scoped to their organisation (and items they create), including drafts where permitted. Cross-company visibility is not supported.

No. Companies are isolated tenants. Cross-company access is not part of the standard product model.

Property enquiries are typically attributed to the listing owner; referral links can attribute to the referring agent instead.

Yes—company admins can transfer leads between agents where the product allows it.

A visit record captures a client’s site visit: property, unit, date, notes, and optional photos.

A lock reserves a unit for an agent for a period to reduce double-booking risk.

Yes—there are caps on active locks and monthly usage per agent.

Not while the lock is active and valid; release or expiry frees the unit per product rules.

Select a lead, property, and unit, add cheque (or payment documentation) details, and submit for admin review.

You can replace cheque details while the booking is in draft; after submission, flows depend on status—admins may send a booking back for correction if a cheque is rejected.

Admins verify documentation and progress the booking through review states. When marked SOLD, commissions may calculate according to your company’s active plan.

The booking can return to a state where you fix documentation and resubmit.

Your company configures commission plans on the platform. Calculations use the active published plan for your tenant: your level in the network, eligible booking value, and the plan’s rules (including step-differential logic where enabled). Plans can be versioned—always follow what your admin has published.

Calculation often ties to bookings reaching SOLD. Actual payout timing follows your company’s policies and ledger/mark-paid processes.

Upline agents can earn the positive difference between their plan percentage and what was already allocated downline, up to plan limits—exact behaviour follows your company’s configured plan.

No. Your company defines its own multi-level commission structure. The product may offer a default template with several levels when a new plan is created—that is a starting scaffold, not a fixed ceiling. Admins can adjust the plan structure within what the product supports and publish the active version.

Yes. Commission plans are meant to be maintained by your company: you can create new versions, publish the plan that should be active for calculations, and lock versions for audit where the product allows. Historical bookings may reference the plan version that applied when the sale was recorded—your admin can explain internal policy.

Agents receive referral identifiers or links so new partners can join under them where permitted.

Yes—network tree views are available within role limits (depth caps may apply for non-admin users).

Access is role-based: agents see their scope; admins see company-level operational data. Super admin tools exist for platform operations. This is not public-by-default.

We use vetted processors (for example hosting, auth, storage, email) under contracts, as described in the Privacy Policy. We do not sell personal data.

The current standard unlimited company plan is a one-time ₹99,999 excluding GST, plus 18% GST on that amount at purchase (see checkout). Super Admin discounts may apply. Your order form and invoice prevail if anything differs.

The platform fee uses marginal rates on your company’s cumulative SOLD value: 0.5% up to ₹25 Cr, 0.3% on the portion above ₹25 Cr up to ₹100 Cr, and 0.25% above ₹100 Cr (all figures on cumulative closed sales). GST (18%) is applied on the platform fee and shown separately on your invoice.

Subscription covers platform access for your tier; the platform fee scales with realised SOLD outcomes. Your invoice and order form are the commercial source of truth if anything differs from marketing summaries.

Yes — automated invoicing applies the tiered cumulative SOLD rules each month (the invoice reflects the fee attributable to that month’s sales). GST (18%) is added on the platform fee. Your invoice and order form remain the commercial source of truth.

Amounts due must be paid within four (4) working days (Monday–Friday) of the due date on your invoice—or, if no due date is shown, within four (4) working days of invoice generation—as stated in our Terms and Company Agreement. If payment is not received in time, EstatePartners may suspend or withdraw access to your company account until settlement or agreed arrangements. See Terms and Company Agreement for full detail.

Use the "Book a Demo" button on the homepage to submit a request.

Email support@estatepartners.com.