Terms & Conditions

EstatePartners (also referred to in product materials as Bestate) is a software service that helps real estate channel partner organisations manage agents, property listings, leads, visits, unit locks, bookings, commissions, referrals, training, and related workflows. The Platform is offered on a multi-tenant basis: a Super Admin layer supports multiple Companies; each Company may have Admins and Agents (and other roles as configured).

We provide technology and operational tools. We are not a real estate broker, developer, lender, or legal advisor unless separately agreed in writing. Listings, pricing, availability, and deal terms on the Platform originate from users or their organisations.

You must be at least 18 years of age and legally capable of entering a contract in India (or your jurisdiction, where permitted). You must provide accurate registration information and keep it updated.

• Agents and company users are typically onboarded under a Company. Your ability to use certain features may depend on your Company’s subscription, plan, and internal policies.
• Account security is your responsibility. You must not share login credentials or bypass authentication. Notify your Company admin or us promptly if you suspect unauthorised access.
• One person should not maintain multiple accounts to evade restrictions, commissions, or enforcement, unless we expressly allow it.

To support compliance and risk controls, the Platform may collect and process Know Your Customer (KYC) information, including Aadhaar and PAN details and related documents or verification steps, as described in our Privacy Policy.

• For standard Agents, completed verification (for example, VERIFIED KYC status) may be required before sensitive actions such as unit locking or booking submission, as implemented in the product.
• You agree to submit truthful KYC information. We or your Company may reject, suspend, or request re-verification if information is incomplete, inconsistent, or suspicious.
• KYC checks reduce risk but do not guarantee identity, creditworthiness, or the legitimacy of any transaction outside the Platform.

The public marketing website (including the homepage) does not present a live, browsable catalogue of inventory for anonymous visitors. Property descriptions, images, pricing, inventory counts, amenities, approvals, and legal status are entered by users (for example, Company Admins or Agents) inside the authenticated workspace. We do not warrant that listings are complete, current, or free from error.

• Buyers and investors must conduct independent due diligence, including site visits, title and encumbrance checks, RERA registration (where applicable), and professional advice.
• How your Company shares collateral with clients (for example direct links, meetings, or offline materials) is governed by your internal policies and applicable law. Draft or internal listing states may be visible only to authorised users in your tenant.

Leads may be captured through enquiry forms, referral links, transfers, or other channels configured on the Platform. Attribution rules (for example, to the listing owner or referring agent) follow product logic and your Company’s operational practices.

Bookings, cheques, payments, refunds, and handover are commercial arrangements between buyers, sellers/developers, and intermediaries. The Platform facilitates documentation and workflow (including admin review states) but does not guarantee that any booking will complete, that funds will clear, or that regulatory filings are correct unless expressly stated in a separate agreement.

You are responsible for complying with applicable laws (including marketing, telemarketing, data protection, and real estate regulations) when contacting leads or clients.

The Platform can calculate and display commissions using commission plans that your Company configures and maintains: versioned plan records (including publish, history, and lock-for-audit where enabled), a multi-level structure with as many levels as your plan defines (the product may offer a seven-level default template when creating a new plan—this is a starting scaffold, not a fixed platform limit), step-differential logic where implemented for your plan, and optional royalty or similar pools as your Company enables.

• Commission rates, eligibility, clawbacks, and payout timing follow the active plan, Company policy, and any separate contract between you and your Company or project owner—not these Terms alone.
• Displayed earnings, levels, or statements are informational unless your Company or platform configuration expressly defines them as final.
• Tax (including TDS/GST) and statutory reporting on payouts are your responsibility unless a written agreement states otherwise.

The Platform may charge fees to Companies based on their subscription plan, usage of features, successful deal activity (such as bookings marked SOLD), and specific commercial agreements.

These charges typically comprise:

• A subscription fee for access to the Platform and its features (currently structured as a one-time unlimited tier as described above); and
• A platform fee linked to qualifying SOLD value and cumulative tier rules described above.

Failure to pay applicable fees may also result in:

• Restricted access to features
• Suspension or termination of services

We reserve the right to update pricing with reasonable notice.

Referral codes and network trees are designed to reflect genuine recruitment and sales relationships. You must not:

• Manipulate referrals, self-refer, or create sham downlines to inflate commissions;
• Use misleading marketing, impersonation, or unauthorised use of third-party brands;
• Scrape, bulk-harvest, or spam contacts using Platform data;
• Circumvent technical limits, audit trails, or payout rules.

We may correct network or commission records, withhold payouts pending review, or cooperate with your Company in enforcement.

The Platform uses role-based access. Depending on your role, you may see personal data, KYC material, leads, bookings, commission details, bank or payout information, and other confidential business data belonging to your Company, its Agents, clients, or counterparties.

In addition to rules above, you must not:

• Violate any law, third-party rights, or sanctions;
• Upload malware, probe, or attack the Platform or other users;
• Reverse engineer or attempt to extract source code except where permitted by law;
• Use the Service to facilitate money laundering, bribery, or fraud;
• Harass, discriminate, or endanger others;
• Use automated means to access the Service in breach of our rules or robots policy.

We may suspend or terminate access if you breach these Terms, if required by law, if your Company’s subscription ends, or to protect users and the Platform. Your Company may also request deactivation of users affiliated with it.

Provisions that by nature should survive (including intellectual property, liability limits, governing law, and dispute resolution) will survive termination.

To the fullest extent permitted by Indian law, the Platform is provided on an “as is” and “as available” basis. We disclaim implied warranties such as merchantability, fitness for a particular purpose, and non-infringement, except any that cannot be disclaimed by law.

We are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, goodwill, or data, arising from use of the Platform, except where prohibited by law.

Our aggregate liability for claims relating to the Service in any twelve-month period is limited to the greater of (a) the fees actually paid by your Company for the Service in that period, or (b) Indian Rupees five thousand (₹5,000), except where a higher minimum applies under mandatory law (for example, consumer protection rules where applicable).

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be limited under applicable law.

We may update these Terms to reflect product, legal, or security changes. We will post the revised version on this page and update the “Last updated” date. Where changes are material, we will provide notice as required by law (for example, through the Platform or email). Continued use after the effective date constitutes acceptance unless you stop using the Service and close your account where applicable.

For questions about these Terms, contact your Company administrator first if you are an Agent or tenant user. For platform-level enquiries, use the contact or support channel published on our website (for example, the Contact or Support pages).

General support: support@estatepartners.com